Refund policy

Return and Refund Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned soon of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, accessories, tags, and documentation.
  • Have proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

Customers may request a return within few days from the date the order is delivered.

To initiate a return, please contact us at hopzioshop@gmail.com with your order number and reason for the return.

Refund Process

Once we receive and inspect the returned item:

  1. We will notify you regarding the approval or rejection of your refund.
  2. If approved, the refund will be processed to your original payment method.
  3. Refunds are typically completed within 72 hours

Depending on your payment provider, it may take additional time for the funds to appear in your account.

Exchanges

We offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect items received
  • Size or color exchanges (if applicable)

To request an exchange, contact us at hopzioshop@gmail.com within few days receiving your order.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  • Contact us within [48 HOURS] of delivery.
  • Provide your order number and clear photos/videos showing the issue.
  • We will review the claim and arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care products
  • Used items
  • Customized or personalized products
  • Gift cards
  • Clearance or final-sale items
  • Perishable goods (if applicable)

Return Shipping Costs

  • If the return is due to our error (wrong item, damaged item, defective product), we will cover the return shipping cost.
  • For customer-initiated returns (change of mind, incorrect order, etc.), the customer is responsible for return shipping charges unless otherwise stated.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your payment provider or credit card company.
  3. If the issue persists, contact us at [EMAIL ADDRESS].

Contact Us

For returns, refunds, or exchanges, please contact:

Email: hopzioshop@gmail.com